jb77 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by jb77 ("we", "us", "our", "the Platform", "jb77") and applies to all personal data collected in connection with the jb77 website at jb77.im, its associated mobile applications, and any other digital services operated under the jb77 brand.

This Policy explains what personal data we collect from you when you visit jb77.im, register an account, make deposits or withdrawals, place bets, participate in promotions, or contact our customer support team. It also describes how we use that data, the legal basis on which we process it, how long we retain it, and what rights you have in relation to it.

By accessing jb77.im or creating a jb77 account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the jb77 platform immediately.

This Policy should be read in conjunction with the jb77 Terms & Conditions and the Responsible Gaming policy, both of which form part of your agreement with jb77.

2 Data Controller

jb77 operates as an internationally licensed offshore betting and casino platform. The entity responsible for the collection and processing of your personal data is the jb77 operating company, which administers the platform at jb77.im.

All data protection enquiries, requests to exercise your privacy rights, and formal complaints regarding our data handling practices should be directed to our dedicated support team:

• Email: [email protected] — please use the subject line "Privacy & Data Request" and include your registered username.
• Response time: jb77 aims to acknowledge all data-related enquiries within 72 hours Bangladesh Standard Time (BST, UTC+6) and to resolve formal requests within 30 calendar days.

3 Data We Collect

jb77 collects personal data across several categories depending on your interaction with the platform. The table below provides a structured overview of the categories of personal data we collect, the specific data points within each category, and the primary purpose for which each category is collected.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data (beyond what is strictly necessary for responsible gambling assessments), or data concerning sexual orientation, unless you voluntarily provide such information in a support communication.

4 How We Collect Data

jb77 collects personal data through the following mechanisms:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated technical collection: Data collected automatically when you access jb77.im, including IP address, device identifiers, browser characteristics, and session activity, via server logs, cookies, and similar tracking technologies (see Section 10).
• Third-party payment processors: Transaction confirmation data received from payment providers such as bKash, Nagad, Rocket, Upay, and card networks when you initiate a deposit or withdrawal.
• Identity verification providers: Data received from third-party KYC service providers when we conduct identity and age verification checks on your submitted documents.
• Fraud prevention and AML partners: Data received from third-party fraud detection and sanctions screening services used to protect the platform and comply with international anti-money laundering obligations.
• Game providers: Aggregated game session data (rounds played, bets, wins, losses) received from licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purposes of dispute resolution, responsible gambling monitoring, and platform analytics.

5 How We Use Your Data

jb77 uses the personal data we collect for the following specific purposes:

• Account management: Creating, maintaining, verifying, and securing your jb77 account throughout the duration of our relationship.
• Identity and age verification: Confirming that you are at least 21 years of age and that the identity information provided matches your submitted documentation, in compliance with our 21+ policy and international KYC standards.
• Payment processing: Executing deposit and withdrawal transactions via your chosen payment method, reconciling transaction records, and investigating payment disputes.
• Fraud and security: Detecting, preventing, and investigating fraudulent activity, account takeover attempts, bonus abuse, money laundering, match-fixing, and other prohibited conduct as defined in the jb77 Terms & Conditions.
• Responsible gambling: Monitoring your gaming patterns to identify potential indicators of problem gambling, administering self-imposed limits and exclusions, and contacting you where we have a welfare concern.
• Legal compliance: Fulfilling our obligations under applicable anti-money laundering regulations, sanctions screening requirements, and any valid legal process including court orders or regulatory requests.
• Customer support: Responding to your queries, resolving disputes, processing account closure requests, and maintaining records of communications for quality assurance purposes.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the performance, design, and content of jb77.im and its associated applications.
• Marketing communications: Sending you promotional offers, bonus notifications, and event announcements by email or on-platform notification, strictly where you have opted in to receive marketing communications. You may withdraw this consent at any time by contacting [email protected].
• Personalisation: Tailoring the games, promotions, and content presented to you on the platform based on your historical activity and stated preferences, where you have consented to this use.

6 Legal Basis for Processing

jb77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to perform our contract with you — namely, operating your account, processing payments, and delivering the betting and gaming services you have requested.
• Legal obligation: Processing that is necessary for jb77 to comply with applicable legal requirements, including KYC and anti-money laundering obligations, sanctions screening, and responding to lawful regulatory or court orders.
• Legitimate interests: Processing that serves jb77's legitimate business interests — such as fraud prevention, platform security, analytics-based improvement, and responsible gambling monitoring — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing activities for which we rely on your explicit prior consent, including the sending of marketing communications and the use of non-essential cookies. You retain the right to withdraw this consent at any time without affecting the lawfulness of prior processing.
• Vital interests: In exceptional circumstances where processing is necessary to protect the vital interests of you or another individual, for example in a serious responsible gambling welfare scenario.

7 Sharing Your Data

jb77 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your personal data only in the following limited and controlled circumstances:

• Payment processors: We share necessary financial data with payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard) to execute your deposit and withdrawal requests. These providers process data under their own privacy policies and are contractually prohibited from using your data for any purpose beyond completing the relevant transaction.
• KYC and identity verification partners: We share your submitted identity documents with third-party KYC verification services for the sole purpose of verifying your identity and age in accordance with international standards.
• Fraud prevention and AML service providers: We share relevant data with sanctions screening, fraud detection, and anti-money laundering compliance partners to protect the integrity of the platform and fulfil our legal obligations.
• Game studio providers: We share session identifiers and game activity data with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purposes of game delivery, dispute resolution, and RTP auditing.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulators, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jb77, its players, or third parties.
• Business transfers: In the event of a merger, acquisition, or sale of all or a material part of jb77's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

8 Data Retention

jb77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, jb77 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. In certain cases, we may retain anonymised and aggregated data indefinitely for statistical and analytical purposes, as this data no longer constitutes personal data.

9 Security Measures

jb77 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and jb77.im is encrypted using industry-standard SSL/TLS protocols (minimum TLS 1.2). This applies to all page loads, login requests, form submissions, and API calls.
• Data encryption at rest: Sensitive personal data stored in our databases, including identity documents and financial data, is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. jb77 staff are granted access only to the data necessary to perform their specific role, and all access is logged and subject to regular audit.
• Two-factor authentication: jb77 strongly recommends that all players enable two-factor authentication (2FA) on their accounts. 2FA is available free of charge via the account security settings.
• Penetration testing and vulnerability management: jb77's technical infrastructure is subject to regular security testing and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Incident response: In the event of a personal data breach that poses a material risk to your rights and freedoms, jb77 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

While jb77 takes all reasonable and commercially practicable steps to protect your personal data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for accessing jb77.im from secure devices and networks.

10 Cookies & Tracking Technologies

jb77 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) on jb77.im to ensure the proper functioning of the platform, improve user experience, and support our security and analytics operations. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential to the operation of jb77.im and cannot be disabled. They enable core functions such as session management, login state persistence, fraud detection, and platform security. No consent is required for strictly necessary cookies as they are required for the service to function.
• Functional cookies: These cookies remember your preferences, such as your chosen language, session settings, and responsible gambling limit configurations. Disabling functional cookies may affect certain aspects of your platform experience.
• Analytics cookies: We use anonymised analytics cookies to understand how players navigate jb77.im, which pages are visited most frequently, and where users encounter friction. This data is used exclusively to improve the platform and is not linked to your individual identity without your consent.
• Marketing and personalisation cookies: Where you have consented, jb77 may use cookies to tailor the promotions, banners, and game recommendations shown to you during your session, based on your historical activity on the platform. These cookies are only activated upon your explicit consent.

You may manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies; however, please note that blocking strictly necessary cookies may prevent jb77.im from functioning correctly. Instructions for managing cookies in popular browsers are available in the relevant browser's help documentation.

11 Your Privacy Rights

jb77 recognises that you hold a number of rights in relation to the personal data we hold about you. While the specific rights available to you may vary depending on your jurisdiction and the legal basis on which we process your data, jb77 applies the following rights as a matter of standard practice for all registered players:

• Right of access: You have the right to request a copy of the personal data that jb77 holds about you, together with information about how and why that data is processed. We will provide this information free of charge within 30 days of a verified request.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic account information directly through your account settings; for more complex corrections, please contact [email protected].
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that jb77 may be required to retain certain data for mandatory retention periods (see Section 8) even following a deletion request.
• Right to restriction of processing: You have the right to request that jb77 restricts the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or have objected to processing pending verification of our legitimate interests.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that this data be transmitted directly to another service provider where technically feasible.
• Right to object: You have the right to object at any time to the processing of your personal data where that processing is based on jb77's legitimate interests, including profiling for marketing personalisation. You may also withdraw your marketing consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right not to be subject to solely automated decisions: jb77 may use automated processes as part of our fraud detection and responsible gambling monitoring operations. Where such automated processing produces a significant decision affecting your account (such as a temporary restriction), you have the right to request human review of that decision by contacting [email protected].

To exercise any of the rights described above, please contact our support team at [email protected] using the subject line "Privacy Rights Request". We may require you to verify your identity before processing your request to protect against unauthorised access to your account data.

12 Minors & Age Verification

jb77 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires all applicants to declare their date of birth, and all accounts are subject to mandatory age verification through our KYC process before any financial transactions are permitted.

If jb77 discovers or has reason to believe that personal data has been collected from a person under 21 years of age, we will:

• Immediately suspend the relevant account pending investigation.
• Permanently close the account and forfeit any balance held therein, in accordance with our Terms & Conditions.
• Delete all personal data associated with the underage registration as soon as practicable, subject to any overriding legal retention obligations.
• Report the incident to appropriate authorities where required by applicable law.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account with jb77, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

13 International Data Transfers

jb77 is an internationally licensed offshore platform. In the course of operating our services, your personal data may be transferred to, stored in, or processed in countries outside of Bangladesh, including the jurisdictions where our servers, data processors, game studio partners, and KYC service providers are located.

Where personal data is transferred to a country that does not provide a level of data protection equivalent to internationally recognised standards, jb77 implements appropriate safeguards to ensure that your data remains protected, including:

• Contractual data processing agreements with receiving parties that impose equivalent data protection obligations.
• Technical security measures including encryption in transit and at rest across all data transfer channels.
• Regular review of the security posture of our international data processing partners.

By creating an account on jb77 and providing your personal data, you acknowledge and consent to the international transfer of your data as described in this section, subject at all times to the protections set out in this Policy.

14 Changes to This Policy

jb77 may update this Privacy Policy periodically to reflect changes in our data processing practices, the services we offer, applicable laws, or our operational structure. The most current version of this Policy will always be available at jb77.im/privacy-policy, and the Effective Date at the top of this document will be updated to reflect the date of the most recent revision.

Where a proposed change materially affects your privacy rights or the way in which we process your personal data, jb77 will endeavour to provide at least 14 days' advance notice by sending a notification to the email address registered on your account. Your continued use of the jb77 platform after the stated effective date of any update constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how jb77 protects your personal data. If you have questions or concerns about any proposed or recent change to this Policy, please contact us at [email protected] before continuing to use the platform.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jb77 holds about you, please contact our support team using the details below. All privacy-related correspondence must be submitted in English.

• Email: [email protected] — please use the subject line "Privacy & Data Request" and include your registered username and a description of your query.
• Response time: jb77 aims to acknowledge privacy enquiries within 72 hours Bangladesh Standard Time (BST, UTC+6) and to resolve formal data subject requests within 30 calendar days.
• Formal complaints: If you are dissatisfied with our response to a privacy request, you may escalate your complaint by emailing [email protected] with the subject line "Privacy Complaint — Escalation", with full details of your original request and the response received.